About Us

About Us

Allianz Global Assistance is an assistance company – it is a unique concept in Australia, but the strength of who we are and what we do lies in our ability to connect people in need with complex networks of providers.

In Australia, our company was born out of a doctor’s passion to bring his son home safely after he was injured overseas. That essence of assistance is still as palpable today as it was in 1983. We love, as a company, to help people.

We currently deliver insurance and emergency medical assistance solutions to the travel insurance industry, property assistance services to veterans on behalf of the Federal Government, specialised patient assistance for pharmaceutical companies, premium roadside assistance services to car manufacturers and health insurance and after-hours assistance to overseas students and visitors.

Our core business is to provide services to end customers through partnerships with some of the world’s most respected brands. In Australia, our partners include major airlines, travel providers, leading financial institutions, premium automotive brands, universities and education institutions and insurers.

Allianz Global Assistance Australia was founded as a medical assistance company called Worldcare in 1983. In 2001 we joined the Allianz Global Assistance Group (formerly Mondial Assistance). Over recent years we have grown dramatically to become one of the leading speciality insurance and assistance providers in Australia.

Allianz Global Assistance offers significant expertise in medical assistance, medical case management, 24/7 call centre support, product development, underwriting, claims management, global capacity and innovation. Our global group has invested tens of millions of dollars in people and technology in the last few years to develop a world-first eCommerce platform that has allowed us to offer unparalleled eCommerce innovation and value to our travel insurance and assistance partners worldwide.

Allianz Global Assistance is a member of the Allianz Group and has a large presence across the Asia Pacific region.

We invite you to peruse the services we offer throughout the following countries:






New Zealand:




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